Frequently Asked Questions

Everything you need to know about KinetikFlow.

Getting Started

What is KinetikFlow?

KinetikFlow is an AI-powered fitness coach that adapts to your life. Unlike traditional fitness apps that follow rigid programs, KinetikFlow adjusts your workouts based on your energy, schedule, and how you're feeling each day. It connects with your fitness trackers to provide personalized recommendations based on your real-time data.

How is this different from other fitness apps?

Most fitness apps set a fixed program and make you feel guilty when you can't follow it. KinetikFlow takes the opposite approach: it celebrates consistency over perfection. A 10-minute walk counts. A rest day counts. The goal is to build a sustainable habit, not to burn you out.

Do I need a fitness tracker?

No, but it helps! KinetikFlow works great with just the daily check-in feature. However, connecting a device like Garmin, Apple Watch, or Fitbit allows your coach to see your sleep, recovery, and activity data—making recommendations even more personalized.

The AI Coach

How does the AI coach work?

Your AI coach learns from your patterns, preferences, and feedback over time. It combines your device data (sleep, HRV, activity) with your daily check-in to understand your current state. Then it suggests workouts that match your energy, time, and goals. You can chat naturally with it, ask questions, and request modifications.

Can I talk to a real human?

The AI coach handles your daily training needs, but our support team is available for account questions, technical issues, or feedback. Pro members get priority support with faster response times.

Does the coach remember my preferences?

Yes! Your coach learns what works for you over time. It remembers that you prefer morning workouts, that you don't like burpees, that you have a bad knee—and adjusts recommendations accordingly.

Device Integration

Which devices do you support?

We currently support Garmin, Apple Watch (via Apple Health), Fitbit, and Whoop. Oura Ring and Strava integration are coming soon. We're always adding new integrations based on user requests.

What data do you collect from my device?

We collect activity data (workouts, steps), sleep data (duration, quality), heart rate data (resting, HRV), and recovery metrics. We only access what you explicitly authorize, and you can disconnect any integration at any time.

Is my data secure?

Absolutely. Your data is encrypted in transit and at rest. We never sell your data to third parties. You can export or delete your data at any time. See our privacy policy for full details.

Workouts & Training

What types of workouts are available?

KinetikFlow offers strength training, cardio, HIIT, yoga, mobility, and recovery sessions. Workouts range from 10 minutes to 60+ minutes and can be done with or without equipment. Your coach suggests what's appropriate based on your goals and current state.

What if I want to do my own workout?

Go for it! You can log any workout you do, whether it's a KinetikFlow suggestion or your own thing. Your coach will factor it into your overall training load and recovery needs.

Can I skip the suggested workout?

Of course. You're always in control. If you want something different, just tell your coach. Want to push harder? Ask for a challenge. Need something easier? That's fine too. No judgment.

Billing & Account

How does the free trial work?

Start with a 14-day free trial of Pro features. No credit card required to start. If you love it, upgrade to continue. If not, you'll automatically move to the free tier—no charge, no hassle.

Can I cancel anytime?

Yes. Cancel with one click from your account settings. No contracts, no cancellation fees, no phone calls required.

What's your refund policy?

We offer a 30-day money-back guarantee. If you're not satisfied for any reason, contact us within 30 days of your first payment for a full refund.

Still have questions?

We're here to help. Reach out to our support team.

Contact Support

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